If the call back does not occur, or if you hear a message saying the call cannot be completed, your handset may not be fully compatible, or may require configuration.
Please contact customer service if you don't think your handset is compatible.
Some handsets require configuration to use this service:
Motorola C115
Motorola L7
Motorola U6 (PEBL)
Motorola V235
Motorola V557
Nokia 6020
Nokia 6102
Nokia 6103
To configure your phone, please do the following:
Motorola Phones
Select 'Menu', then select 'Services', then select 'Callback', then select 'Smartphone mode' and then select 'Off', then exit
or
Select 'Menu', then select 'Tools', then select 'Services', then select 'Callback', then select 'Smartphone mode' and then select 'Off', then exit
Nokia Phones
Select 'Menu', then select 'Services', then select 'Callback', then select 'Smartphone mode' and then select 'Off', then exit