Caribbean service
This service is the most economical prepaid service for the Caribbean. It can also be used in Central America, South America, USA, Canada and Mexico.
Benefits:
- Includes bonus call credit
- Use in over 30 Caribbean and South American countries
- Rates from 0.29 per minute (USD 44c)
- 0.25 connection fee per call (USD 38c)
- Free to receive calls in 16 countries
- Easy to use voicemail
- Free to receive text messages
- Send international text messages for 0.29 each (USD 44c)
- Recharge minutes anytime via the phone or web
- 24/7 customer service
- It is prepaid, so no contracts, no credit checks and no monthly fees
- Receive a +423 phone number
Rates | Coverage | Features | Getting started | Making calls | Recharging your account | Contacting Customer Service
Rates
| Calls to a landline in the UK, US, Canada, Europe and Australia* |
Calls to a mobile in the UK, Europe and Australia** |
Receive a call # | Send text message^ | Receive a text message | Value added services^^ | |
|---|---|---|---|---|---|---|
| Costa Rica | €0.29 per min | €0.39 per min | FREE | €0.29 | FREE | €0.29 per min |
| Puerto Rico | 0.29 per min | 0.39 per min | FREE | 0.29 | FREE | €0.29 per min |
| Anguilla | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | €0.39 per min |
| Antigua & Barbuda | €0.39 per min | €0.49 per min | FREE | €0.29 | FREE | €0.39 per min |
| Aruba | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | €0.39 per min |
| Barbados | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | €0.39 per min |
| Brazil | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | 0.39 per min |
| Cayman Islands | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | 0.39 per min |
| Dominica | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | 0.39 per min |
| Grenada | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | €0.39 per min |
| Jamaica | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | 0.39 per min |
| Paraguay | 0.39 per min | 0.49 per min | FREE | €0.29 | FREE | 0.39 per min |
| Saint Vincent and the Grenadines | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | 0.39 per min |
| Turks & Caicos Islands | 0.39 per min | 0.49 per min | FREE | 0.29 | FREE | 0.39 per min |
| Calls to a landline in the UK, US, Canada, Europe and Australia* |
Calls to a mobile in the UK, Europe and Australia** |
Receive a call # | Send text message^ | Receive a text message | Value added services^^ | |
| French Guiana | 0.59 per min | 0.69 per min | 0.19 per min | €0.29 | FREE | 0.59 per min |
| Guadeloupe | 0.59 per min | 0.69 per min | 0.19 per min | €0.29 | FREE | 0.59 per min |
| Martinique | €0.59 per min | €0.69 per min | €0.19 per min | €0.29 | FREE | €0.59 per min |
| Nicaragua | 0.59 per min | 0.69 per min | 0.19 per min | €0.29 | FREE | 0.59 per min |
| St Barthelemy | €0.59 per min | €0.69 per min | €0.19 per min | €0.29 | FREE | €0.59 per min |
| St Kitts & Nevis | 0.59 per min | 0.69 per min | €0.19 per min | 0.29 | FREE | 0.59 per min |
| St Lucia | €0.59 per min | €0.69 per min | €0.19 per min | €0.29 | FREE | €0.59 per min |
| St Martin | €0.59 per min | €0.69 per min | €0.19 per min | €0.29 | FREE | €0.59 per min |
| Calls to a landline in the UK, US, Canada, Europe and Australia* |
Calls to a mobile in the UK, Europe and Australia** |
Receive a call # | Send text message^ | Receive a text message | Value added services^^ | |
| Dominican Republic | 0.99 per min | 1.19 per min | 0.69 per min | 0.29 | FREE | 0.99 per min |
| United States | 0.99 per min | 1.19 per min | 0.69 per min | €0.29 | FREE | 0.99 per min |
| Venezuela | 0.99 per min | 1.19 per min | 0.69 per min | €0.29 | FREE | 0.99 per min |
| Argentina | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Bahamas | 1.49 per min | 1.59 per min | 1.19 per min | 0.29 | FREE | 1.49 per min |
| Belize | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Canada | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Ecuador | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Guatemala | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Honduras | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Mexico | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Peru | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Trinidad & Tobago | 1.49 per min | 1.59 per min | 1.19 per min | 0.29 | FREE | 1.49 per min |
| Uruguay | 1.49 per min | 1.59 per min | 1.19 per min | €0.29 | FREE | 1.49 per min |
| Bermuda | 2.49 per min | 2.79 per min | 2.29 per min | 0.29 | FREE | 2.49 per min |
| Cuba | 2.49 per min | 2.79 per min | 2.29 per min | 0.29 | FREE | 2.49 per min |
Important:
Rates are in euros. To work out the approximate rate in US dollars, multiple the euro rate by the exchange rate of 1.34 (correct as of January 2009). For example 0.29 x 1.34 = $0.39 USD.
* A 0.19 connection fee applies for all successful calls.
** Calls to mobile phones are charged up to 0.40 per minute higher than the landline rate.
The actual charge depends on the country and the mobile network you are calling.
# A 0.19 connection fee applies for all answered incoming calls.
^ International text message is not 100% reliable as it involves third parties' roaming networks.
Unfortunately no network provider can guarantee International text message delivery and unsuccessful
attempts to send an International text message may still incur a network charge. You need a minimum
balance of 3 euros to send a text message.
^^ Value added services include listening to voicemail (by dialing 077) from your cell phone, call divert and language selection. Making a balance enquiry is free.
Coverage
The Caribbean service can be used to make calls in over 20 Caribbean countries and most islands.
The Caribbean coverage includes: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Cuba, Dominica,
Dominican Republic (including Juan Polio, Boca Chica, Puerto Plata, La Romana, Puta Cana Plata), Grenada, Jamaica, Martinique, Puerto Rico, St Barthelemy, St Kitts and Nevis, St Lucia, St Martin, St Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands and the US Virgin Islands (including St Croix, St. Thomas and St. John).
The Central American coverage includes: Belize, Costa Rica, Guatemala, Honduras and Nicaragua.
The South American coverage includes: Argentina, Brazil, Ecuador, French Guiana, Paraguay, Peru, Uruguay and
Venezuela.
Calls can also be made from the United States, Canada and Mexico (including Cancun, Cozumel and Riviera Maya).
Features
Value added services:
| Language selection* | Dial 055 from your mobile phone |
| Voicemail* | Dial 077 from your phone |
| Balance inquiry** | Dial 089 from your phone |
| Recharge* | Dial 088 from your phone |
| Text messaging | Send and receive text messages |
* A per minute charge applies depending on the country you are in, starting from 0.29 per
minute.
** There is no charge.
Getting Started
Your Caribbean SIM card is already active for you. When you receive your package, read the user guide carefully and then:
- Check that the SIM card is correctly inserted and secure.
* The SIM card is already inserted into your mobile phone if you ordered one. The SIM card is the small chip card located in the back of the phone. It allows you to connect to the network. - Attach the fully charged battery to the mobile phone.
- Turn the mobile on.
* Refer to your handset user guide on how to turn it on. - Enter the 4-digit PIN found on the enclosed card and press OK.
Your PIN code is a four digit code located on the PIN/PUK information card that accompanies your SIM card. Please enter the PIN correctly. The service will be blocked if the PIN is entered incorrectly 3 times during log-in. When the mobile phone registers with an available network (30-120 seconds) it is ready for use.
Making calls
Making a call with your Caribbean service is a little different from normal calling but so easy!
Important:
- Always dial the full international phone number
- After dialing, you will be briefly disconnected and receive a call back. Answer normally like when receiving a call and wait for your call to be connected.
How to make a call
- Enter + (Hold down the + key until you see a + on your screen).
Entering '+' replaces the need to dial the international dialing code for the country you are in. - Enter the country code (US is 1), area code (without the leading 0) and phone number.
Example, to the US dial +16171231234, to the UK dial +442079432772 and to Australia dial +61396747000. - Press the Answer key and wait for the call back.
Ignore the text shown on your screen such as 'Call Waiting' or 'Call Blocked'. You will be briefly disconnected for 10-30 seconds then will receive a call back. - Press the Answer key to answer the call.
After 10-15 seconds your call will be connected. - Press the End key to finish the call.
How to receive a call
Just like at home when your phone rings simply press the Answer key to answer the call.
How family and friends can call you
Your family and friends must enter the international dialing prefix for the country they are in followed by your mobile phone number. For example, they need to dial 011 then your mobile number if they are in the US.
TopRecharging your account
Buying more calling time is simple. Use your American Express, Mastercard or VISA card to add 25, 50, 100, 150, 200 to your mobile account.
There are three easy ways to recharge your account.
Using the website
Using a landline, hotel or payphone (toll free call) or mobile phone (per minute rate applies)
- Dial the toll free access number for the country you are in.
- Enter your phone number then press the hash key.
- Press 1 to recharge using the Self-service phone menu.
- Follow the voice prompts to recharge your account.
Via 24/7 Customer Service
- Dial the toll free access number for the country you are in.
- Press the call, send or OK key (ignoring any messages on the screen), and wait for the call back.
- 3. Answer the call normally.
After 10-15 seconds your call will be connected. - Press 0# to speak to Customer service.
- 5. Press 0 for English.
Contacting Customer service
From landlines, hotels and payphones:
- Dial the access number for the country you are in.
- Press 0# to speak to Customer service.
Press 0 for English
Press 1 for French
Press 2 for German
Press 3 for Portuguese
Press 4 for Spanish
Press 5 for Italian
Handset compatibility
This service works with virtually all GSM handsets. If you have difficulty using the service in your handset, please contact Customer service
The SIM card and calling credit will expire if the account has not been charged for nine months. If your calling credit has expired, please contact Customer service
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