SIM Expiration and Service De-Activation

International SIM & North American SIM

Initial/bonus credit 2 months from activation
Credit 3 months from last use* or top up
Data Plans (Zone-A and Zone-B) - 250MB and 500MB Plans: 14 days from first use
- 1GB and 2GB Plans: 30 days from first use
Data bundles (Light, Medium & Heavy) 30 days from activation
Service and +44 Global Number 6 Months from last use* or top up
+1 US Number: 30 days from activation, renewed monthly until credit expiry, insufficient credit or cancellation
Promotion:
Expired credit may be reinstated by Customer Service if you purchase a minimum $30 credit before service expiry.

Please note: Any unused credit or data will not be refunded


Europe SIM

Initial/bonus credit 2 months from activation
Credit 3 months from last use* or top up
Data Plans - 500MB Plans: 14 days from first use
- 1GB and 2GB Plans: 30 days from first use
Service and +44 Global Number 6 Months from last use* or top up
Promotion:
Expired credit may be reinstated by Customer Service if you purchase a minimum $30 credit before service expiry.

Please note: Any unused credit or data will not be refunded


USA SIM

Plans - Starter Plan: 14 days from activation date
- Unlimited and Unlimited+ Plan: 30 days from activation date
Add-ons Expires with the plan
+1 US 7 days from plan expiry
Service and +44 Global Number 3 months from plan expiry

Please note: Any unused credit or data will not be refunded


International Data SIM

Data credit (MB) - 250MB and 500MB Plans: 14 days from first use
- 1GB and 2GB Plans: 30 days from first use
Service 6 Months from last use* or top up

Please note: Any unused credit or data will not be refunded


Data Service

Initial/bonus credit 2 months from activation
Credit 3 months from last use* or top up
Data bundles (Light, Medium & Heavy) 30 days from activation
Service 6 Months from last use* or top up
Promotion:
Expired credit may be reinstated by Customer Service if you purchase a minimum $30 credit before service expiry.

Please note: Any unused credit or data will not be refunded


Fair Go Policy

The Fair Go Policy applies to all promotions and services and may extend to future promotions and services as determined by us from time to time. The policy allows us to request that excessive users of a promotion or service limit their use or cease using a promotion or service.

If a customer excessively uses a promotion or service, we may (a) first advise the customer that the use is excessive and request the customer to reduce the use and (b) if the excessive use continues, suspend or cancel a customer’s access within 24 hours of giving a written notice.

* Last use is defined as making a chargeable activity. Chargeable activity is defined as making or receiving a paid call, sending a text message or using data.