Prepaid Data services

Prepaid Data services lets you read and send emails and access the Internet using your phone while traveling.

Benefits

  • GPRS data is available in 160 countries
  • 3G data is available in over 110 countries
  • Competitive rates that vary depending on the service you purchase
  • It is prepaid, so no large unexpected bills when you return home!
  • No contracts, no credit checks and no monthly fees
  • Works with all handsets, BlackBerry data not supported.

Prepaid Data services are available with the following products:


If you are an existing Customer, sign in here to view the rates for your service.

Coverage

Prepaid GPRS Data is available in 150 countries.

Prepaid 3G data is available in over 95 countries. In order to access pre-paid 3G data, you must have a 3G phone and you must select the applicable 3G network operator for the country you are in.

Tip 1: In order to access Prepaid Data you may need to select a different network from the network on which you make and receive calls and in some small countries you may need to enter 2 followed by your PIN when turning your phone on. Please refer to the coverage list for the provider you will need to select, and if you need to enter 2 followed by your PIN.

Tip 2: 3G is a relatively new standard, and in general is only available in major cities.

Tip 3: The majority of GPRS phones can download data at speeds of up to 24kbps (kilobytes per second), and upload data at speeds of up to 14 kbps. 3G speeds are generally significantly faster than GPRS (although they vary by handset model). If you wish to use your phone for accessing the internet and responding to email, we recommend purchasing a 3G phone.

Tip 4: Many smart phone handsets automatically run applications that will use data such as push email, weather applications, location services, etc. We recommend that you disable automatic applications on your Smart phone when roaming.

Tip 5: You need a minimum balance of $5 in order to use data. If you get an error message, disable data roaming, top up your account and then re-enable data roaming.

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Rates

Rates are quoted in MB (Megabyte) of data used. The minimum usage is 100KB and further usage is charged in increments of 100KB. A minimum charge of 50c per session applies. For details please see individual product links below. Please note that 1 MB is equal to 1024 KB. Rates vary according to the service you intend to purchase. Click on the relevant service below for data rates for that service.

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Configuring Your Phone

Your phone must be configured to work with our Prepaid Data service.

Click here to Configure your Phone

If the automatic phone configuration process does not show your model of phone, please click here for instructions on how to manually configure your phone. View user guide to configure your iPad (426KB PDF)

Please note: WAP and Internet access, email, instant messaging, and MMS are features of many phones, but not all. Prepaid data is required to enable these features if they are available on your phone. Please check which features are supported by your phone.

You can enable or disable a data connection to your SIM card. To enable data dial 313. To disable data dial 312.

Setting up email

View user guide for full instructions (52KB PDF)

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