ekit, Help

Finding out your account balance

There are three ways to find out your account balance:

Finding your account balance using the website

There are two pages on the website that show your account balance:

'Account details'

Sign-in to your account by clicking Sign-in on the homepage and entering your account number and PIN in the Sign-in box.
In the top navigation bar, select My account and then click Account details.
* The 'Account details' page appears.
Look at the information under the Account status heading.
* Your account balance is shown in US dollars.

'Billing history'

Sign-in to your account by clicking Sign-in on the homepage and entering your account number and PIN in the Sign-in box.
In the top navigation bar, select My account then click Billing history.
* The 'Billing history' page appears.
Select a billing month or click Total history for all months.
Look at the bottom of the statement.
* Your account balance is shown in US dollars.

Finding your account balance using a touch tone phone

Dial the access number number for the country you are in.
Enter your account number, then press #.
Enter your PIN then press #.
Press * for the main menu.
Press 4 for the account maintenance menu.
Press 4 for your current account balance.
* Your current account balance will be read out to you in US dollars.

Finding your account balance using your mobile

Using your mobile phone, create the text message: balance
Send to: +41 792 445 533
* You will receive your current account balance in US dollars as a text message on your mobile.
* There is a US15c charge.
* You must have your mobile phone registered with ekit.

See

If you would like more help using ekit, feel free to contact Customer Service by sending an email to shout@ekit.com